Frequently Asked Questions (FAQs)

Welcome to Zenious! We're dedicated to providing you with high-quality watches and exceptional customer service. Below you'll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly.

1. What products do you sell at Zenious?

At Zenious, we offer a wide variety of watches, including:

  • Men’s Watches
  • Women’s Watches
  • Unisex Watches
  • Luxury Watches
  • Sports and Outdoor Watches
  • Fashion Watches

Our collection includes both analog and digital watches from trusted brands, as well as exclusive Zenious designs. We carry watches for every style, need, and budget.

2. Where are you located and do you ship internationally?

Zenious is based in Pakistan and we offer both domestic and international shipping.

  • Domestic Shipping: We ship to all cities within Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, and more.
  • International Shipping: We also ship to select countries internationally. Shipping charges and delivery times vary by destination.

You can check shipping availability and rates during the checkout process.

3. How do I place an order on Zenious?

To place an order with us:

  1. Browse our website and choose the watch you’d like to purchase.
  2. Select the desired quantity, and click "Add to Cart."
  3. Once you’re ready to check out, click the shopping cart icon at the top of the page.
  4. Review your items, enter your shipping information, and select your payment method.
  5. Confirm your order and complete the payment.

Once your order is confirmed, you will receive an email with your order details and a receipt.

4. What payment methods do you accept?

We accept a variety of payment methods for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Bank Transfer
  • Cash on Delivery (for domestic orders within Pakistan)
  • Online Payment Gateways (e.g., Easypaisa, JazzCash, and others)

Payment options will be available during checkout based on your location.

5. How long will it take to receive my order?

  • Domestic Orders (within Pakistan): Once shipped, your order should arrive within 2-5 business days depending on your location.
  • International Orders: International shipping generally takes 7-14 business days, but delivery times may vary depending on the destination country and customs processing.

You will receive a tracking number once your order is shipped, so you can track its progress.

6. Do you offer free shipping?

  • Domestic Shipping: We offer free shipping within Pakistan for orders over a specific amount (e.g., PKR 3,000). For orders below that amount, a shipping fee will be applied.
  • International Shipping: International shipping costs vary by destination and the size/weight of your order. The exact shipping fee will be calculated at checkout.

7. Can I cancel my order after placing it?

You can cancel your order within 24 hours of placing it, as long as the order has not yet been shipped. Once the item has been dispatched, cancellations are no longer possible.

To cancel an order, please contact our customer support team at zenious.store@gmail.com immediately.

8. What if my watch arrives damaged or defective?

We take great care in ensuring that your watch arrives in perfect condition. However, if you receive a damaged or defective watch, please contact us within 3 days of receiving your order. We will offer either:

  • A replacement for the defective item (subject to availability), or
  • A full refund including return shipping costs.

To process a return, we may ask for photos of the damage or defect for our records.

9. How do I return or exchange a product?

We accept returns and exchanges under the following conditions:

  • You can return or exchange items within 7 days of receiving your order.
  • The item must be unused, in original condition, and in the original packaging.

To initiate a return or exchange, please follow these steps:

  1. Contact us at zenious.store@gmail.com with your order number and reason for the return or exchange.
  2. Our customer support team will provide you with a Return Authorization Number (RAN) and return instructions.
  3. Ship the item back to us following the instructions provided.

Once we receive the item, we will process your return or exchange promptly.

10. Do you offer gift wrapping or gift cards?

Currently, we do not offer gift wrapping services. However, we do offer gift cards that you can purchase and send to loved ones. Gift cards are delivered digitally, and the recipient can use them to shop for watches on our website.

11. How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number. You can use this number to track your shipment through the courier service’s tracking page.

If you have trouble tracking your order or need assistance, feel free to contact us at zenious.store@gmail.com.

12. What should I do if I don’t find the watch I want on your website?

We are constantly updating our inventory with new designs and models. If you don’t see the watch you’re looking for, feel free to reach out to us. We may be able to help you locate the item or recommend similar alternatives.

You can contact us at zenious.store@gmail.com. or use our "Contact Us" form on the website.

13. How do I know which watch is right for me?

Choosing the perfect watch depends on several factors, including:

  • Style Preferences: Consider whether you prefer a classic, sporty, or luxury style.
  • Size & Fit: Check the watch’s case diameter and thickness to ensure it fits comfortably on your wrist.
  • Features: Determine what features you need, such as water resistance, chronograph, or smart functionality.

If you need help with sizing or choosing the right watch, our customer service team is here to assist you. Feel free to contact us for personalized recommendations.

14. Is my personal information secure when I shop with Zenious?

Yes, your privacy and security are our top priorities. We use industry-standard SSL encryption technology to ensure that your personal information, including payment details, is securely transmitted. We do not share your information with third parties, except as outlined in our Privacy Policy.

15. How do I contact Zenious for support or inquiries?

If you have any questions, concerns, or need assistance, feel free to contact us:

  • Email: zenious.store@gmail.com
  • Phone: +92 326 0388577
  • Address: G-10/2 Islamabad

Our customer service team is available 9AM - 9PM in working days and will be happy to assist you.

We hope these FAQs have helped you. If you have any other questions, don’t hesitate to get in touch. Thank you for choosing Zenious for your watch shopping needs!