SKMEI Men's Fashion Watch

Effective Date: 11/09/2024

At Zenious, we are committed to providing you with the best shopping experience, and that includes delivering your orders in a timely and secure manner. This Shipping Policy outlines how we handle shipping, delivery, and related services for all customers shopping on our online watch store, Zenious.

By placing an order on the Zenious website, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.

1. Shipping Locations

We are proud to offer shipping within Pakistan and internationally to selected countries. The available shipping destinations and any associated fees will be displayed during the checkout process.

• Domestic Shipping: We deliver to all cities across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Multan, Faisalabad, and more.
• International Shipping: We offer international shipping to various countries. International shipping availability will depend on the destination, and additional customs duties or taxes may apply based on your location.

2. Order Processing Time

• Processing Time: All orders are typically processed within 2-5 business days of receiving your order. Please note that this excludes weekends and public holidays in Pakistan.
• Shipping Time: Once your order is shipped, delivery times will depend on the shipping method selected and your delivery location.
  • Domestic Shipping (within Pakistan): Delivery time generally ranges from 2 to 5 business days depending on the destination city.
  • International Shipping: International shipping can take anywhere from 7 to 14 business days depending on the destination country and customs processing.

Please note that during busy sales periods, holidays, or unforeseen circumstances, processing and shipping may take longer than usual.

3. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the package, as well as the delivery location (domestic or international). Shipping charges will be calculated and displayed at checkout before you complete your purchase.

• Domestic Shipping: For customers within Pakistan, standard shipping is typically free on orders above a certain amount (e.g., PKR 5,000) and a standard shipping fee is charged for orders below that amount. Specific charges will be provided during checkout.
• International Shipping: International shipping costs will depend on the country and the weight of the items. The exact shipping cost will be calculated and displayed during checkout.

4. Shipping Methods

We partner with trusted logistics and courier companies to ensure your watch is delivered safely and on time. Shipping methods include:

• Domestic Shipments: We use local courier services such as TCS, Leopards Courier, or Pakistan Post for reliable and timely delivery across Pakistan.
• International Shipments: For international orders, we use reputable international courier services such as DHL, FedEx, or Aramex.

You will receive a tracking number via email once your order has been dispatched so that you can monitor the status of your shipment.

5. Order Tracking

Once your order is shipped, you will receive a tracking number sent to your email or phone number provided at checkout. You can use this tracking number to track your package through the courier's tracking system. If you have trouble tracking your order or if you have any questions, please contact our customer service team at zenious.store@gmail.com.

6. Delivery Delays

While we strive to ensure your order is delivered promptly, there may be occasional delays due to factors beyond our control, such as:

• Weather conditions
• Public holidays or strikes
• Customs processing (for international orders)
• High demand or peak seasons

In the event of a significant delay, we will inform you via email with an update on the status of your shipment.

7. Customs, Duties, and Taxes (International Orders)

For international orders, Zenious is not responsible for any customs duties, taxes, or import fees imposed by your country. These fees are the responsibility of the customer. Please check with your local customs office for more information about any applicable fees or restrictions before placing an order.

8. Missing or Damaged Items

• Missing Items: If you did not receive your full order or if something is missing, please contact us immediately. We will investigate the issue and provide a resolution.
• Damaged Items: If your package or product is damaged during shipping, please contact us within 3 business days of receiving the package. You may be required to provide photographic evidence of the damage, and we will arrange for a replacement or refund based on the situation.

9. Address Accuracy

Please make sure that the shipping address you provide is complete and accurate. Zenious is not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If an order is returned to us due to an incorrect address, we will contact you to arrange for reshipment at your expense.

10. Shipping Restrictions

There may be some restrictions on shipping to certain regions or countries due to local laws, customs regulations, or courier policies. If we cannot fulfill an order due to these restrictions, we will contact you and cancel the order with a full refund.

11. Contact Us

If you have any questions or concerns about your order, shipping, or any other aspect of our service, please reach out to us:

Zenious Online Watch Store
Email: zenious.store@gmail.com
Phone: +9203260388577
Address: G-10/2 Islamabad

We’re here to help ensure your shopping experience with Zenious is smooth and enjoyable. Thank you for choosing us for your watch shopping needs!

Effective Date: 11/09/2024

At Zenious, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund Policy outlines how we handle returns, refunds, and exchanges for items purchased from our online store.

Please carefully review our refund policy. By making a purchase from Zenious, you agree to the terms and conditions outlined here.

1. Returns and Exchanges

We offer returns and exchanges for products purchased from Zenious under the following conditions:

a) Eligibility for Return or Exchange

• You can return or exchange items within 7 days of receiving your order.
• Items must be unused, in original condition, and in the original packaging (if applicable).
• Watches must not have been worn, damaged, or resized. All original tags and labels must remain intact.
• Exchanges are only available for the same product in a different size, color, or model, subject to availability.

b) Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or Discounted Items: Items purchased with a promotional discount or as part of a sale are non-returnable, unless they are defective or damaged.
• Gift Cards: Gift cards cannot be returned or refunded.
• Personalized Items: Watches that have been engraved or personalized are not eligible for return or exchange.

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

1. Contact Us: Before returning or exchanging any items, please contact our customer service team at Zenious.store@gmail.com to initiate the process. Provide your order number and details about the item you wish to return or exchange.
2. Return Authorization: Our customer service team will issue a Return Authorization Number (RAN) and provide instructions on how to return your item.
3. Shipping the Item Back: Ship the item to the return address provided by our team. You are responsible for the cost of return shipping unless the item is damaged or defective.
4. Packaging: Ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping method and obtaining a receipt for proof of return shipment.

3. Refund Process

Once we receive your returned item and confirm that it meets our return conditions, we will process your refund according to the following guidelines:

a) Refund Method

Refunds will be issued to the original method of payment (credit/debit card, bank transfer, or payment gateway). Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider's processing time.

b) Refund Amount

• If your return is approved, you will receive a refund for the purchase price of the item(s) returned, excluding the shipping charges.
• Shipping Fees: Shipping fees are non-refundable unless the item is defective, damaged, or an error occurred with the order.

c) Partial Refunds

If the item is returned in a damaged or used condition, or if the return does not meet the criteria outlined above, a partial refund may be issued or the return may be rejected.

4. Damaged or Defective Items

We take great care in ensuring that the items we sell are of the highest quality. However, if you receive a damaged or defective item, please follow these steps:

1. Contact Us Immediately: You must notify us within 3 days of receiving the item if it is damaged or defective. Please send an email to zenious.store@gmail.com with a description of the issue and include photos of the damaged or defective product.
2. Return Shipping Costs: If the item is defective or damaged during shipping, Zenious will cover the return shipping cost. We will also provide instructions on how to send the item back.
3. Replacement or Refund: Once we confirm the issue, we will either send a replacement item (subject to availability) or issue a full refund, including the cost of return shipping.

5. Order Cancellations

If you wish to cancel your order, you can do so within 24 hours of placing the order, provided the order has not already been shipped. Once the item is shipped, cancellations are no longer possible.

To cancel your order, please contact our customer support team at zenious.store@gmail.com. If your order is already shipped, you can still return the item following our standard return procedure.

6. Late or Missing Refunds

If you haven’t received a refund after our confirmation of return, please follow these steps:

1. Check your bank account: Some refunds may take a few business days to appear.
2. Contact your payment provider: Refund processing times vary by provider. Check with your bank or payment gateway for further information.
3. Contact Us: If you’ve completed the above steps and still haven’t received your refund, please contact us at zenious.store@gmail.com and we will assist you.

7. Customer Responsibilities

• Please ensure you read the product details carefully before placing an order.
• It is your responsibility to check that the size, model, and specifications of the watch match your expectations prior to purchase.
• We recommend keeping the original packaging and receipt until you are certain you are happy with your purchase.

8. Contact Us

If you have any questions or concerns regarding our refund policy, or if you need to return or exchange an item, please contact us:

Zenious Online Watch Store
Email: Zenious.store@gmail.com
Phone: +92 326 0388577
Address: G-10/2 Islamabad

We are happy to assist you and ensure that your experience with Zenious is as smooth and enjoyable as possible.

Effective Date: 11/09/2024

At Zenious, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund Policy outlines how we handle returns, refunds, and exchanges for items purchased from our online store.

Please carefully review our refund policy. By making a purchase from Zenious, you agree to the terms and conditions outlined here.

1. Returns and Exchanges

We offer returns and exchanges for products purchased from Zenious under the following conditions:

a) Eligibility for Return or Exchange

• You can return or exchange items within 7 days of receiving your order.
• Items must be unused, in original condition, and in the original packaging (if applicable).
• Watches must not have been worn, damaged, or resized. All original tags and labels must remain intact.
• Exchanges are only available for the same product in a different size, color, or model, subject to availability.

b) Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or Discounted Items: Items purchased with a promotional discount or as part of a sale are non-returnable, unless they are defective or damaged.
• Gift Cards: Gift cards cannot be returned or refunded.
• Personalized Items: Watches that have been engraved or personalized are not eligible for return or exchange.

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

1. Contact Us: Before returning or exchanging any items, please contact our customer service team at Zenious.store@gmail.com to initiate the process. Provide your order number and details about the item you wish to return or exchange.
2. Return Authorization: Our customer service team will issue a Return Authorization Number (RAN) and provide instructions on how to return your item.
3. Shipping the Item Back: Ship the item to the return address provided by our team. You are responsible for the cost of return shipping unless the item is damaged or defective.
4. Packaging: Ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping method and obtaining a receipt for proof of return shipment.

3. Refund Process

Once we receive your returned item and confirm that it meets our return conditions, we will process your refund according to the following guidelines:

a) Refund Method

Refunds will be issued to the original method of payment (credit/debit card, bank transfer, or payment gateway). Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider's processing time.

b) Refund Amount

• If your return is approved, you will receive a refund for the purchase price of the item(s) returned, excluding the shipping charges.
• Shipping Fees: Shipping fees are non-refundable unless the item is defective, damaged, or an error occurred with the order.

c) Partial Refunds

If the item is returned in a damaged or used condition, or if the return does not meet the criteria outlined above, a partial refund may be issued or the return may be rejected.

4. Damaged or Defective Items

We take great care in ensuring that the items we sell are of the highest quality. However, if you receive a damaged or defective item, please follow these steps:

1. Contact Us Immediately: You must notify us within 3 days of receiving the item if it is damaged or defective. Please send an email to zenious.store@gmail.com with a description of the issue and include photos of the damaged or defective product.
2. Return Shipping Costs: If the item is defective or damaged during shipping, Zenious will cover the return shipping cost. We will also provide instructions on how to send the item back.
3. Replacement or Refund: Once we confirm the issue, we will either send a replacement item (subject to availability) or issue a full refund, including the cost of return shipping.

5. Order Cancellations

If you wish to cancel your order, you can do so within 24 hours of placing the order, provided the order has not already been shipped. Once the item is shipped, cancellations are no longer possible.

To cancel your order, please contact our customer support team at zenious.store@gmail.com. If your order is already shipped, you can still return the item following our standard return procedure.

6. Late or Missing Refunds

If you haven’t received a refund after our confirmation of return, please follow these steps:

1. Check your bank account: Some refunds may take a few business days to appear.
2. Contact your payment provider: Refund processing times vary by provider. Check with your bank or payment gateway for further information.
3. Contact Us: If you’ve completed the above steps and still haven’t received your refund, please contact us at zenious.store@gmail.com and we will assist you.

7. Customer Responsibilities

• Please ensure you read the product details carefully before placing an order.
• It is your responsibility to check that the size, model, and specifications of the watch match your expectations prior to purchase.
• We recommend keeping the original packaging and receipt until you are certain you are happy with your purchase.

8. Contact Us

If you have any questions or concerns regarding our refund policy, or if you need to return or exchange an item, please contact us:

Zenious Online Watch Store
Email: Zenious.store@gmail.com
Phone: +92 326 0388577
Address: G-10/2 Islamabad

We are happy to assist you and ensure that your experience with Zenious is as smooth and enjoyable as possible.

Welcome to Zenious! We're dedicated to providing you with high-quality watches and exceptional customer service. Below you'll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly.

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1. What products do you sell at Zenious?

At Zenious, we offer a wide variety of watches, including:

• Men’s Watches
• Women’s Watches
• Unisex Watches
• Luxury Watches
• Sports and Outdoor Watches
• Fashion Watches

Our collection includes both analog and digital watches from trusted brands, as well as exclusive Zenious designs. We carry watches for every style, need, and budget.

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2. Where are you located and do you ship internationally?

Zenious is based in Pakistan and we offer both domestic and international shipping.

• Domestic Shipping: We ship to all cities within Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, and more.
• International Shipping: We also ship to select countries internationally. Shipping charges and delivery times vary by destination.

You can check shipping availability and rates during the checkout process.

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3. How do I place an order on Zenious?

To place an order with us:

1. Browse our website and choose the watch you’d like to purchase.
2. Select the desired quantity, and click "Add to Cart."
3. Once you’re ready to check out, click the shopping cart icon at the top of the page.
4. Review your items, enter your shipping information, and select your payment method.
5. Confirm your order and complete the payment.

Once your order is confirmed, you will receive an email with your order details and a receipt.

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4. What payment methods do you accept?

We accept a variety of payment methods for your convenience:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Bank Transfer
• Cash on Delivery (for domestic orders within Pakistan)
• Online Payment Gateways (e.g., Easypaisa, JazzCash, and others)

Payment options will be available during checkout based on your location.

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5. How long will it take to receive my order?

• Domestic Orders (within Pakistan): Once shipped, your order should arrive within 2-5 business days depending on your location.
• International Orders: International shipping generally takes 7-14 business days, but delivery times may vary depending on the destination country and customs processing.

You will receive a tracking number once your order is shipped, so you can track its progress.

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6. Do you offer free shipping?

• Domestic Shipping: We offer free shipping within Pakistan for orders over a specific amount (e.g., PKR 3,000). For orders below that amount, a shipping fee will be applied.
• International Shipping: International shipping costs vary by destination and the size/weight of your order. The exact shipping fee will be calculated at checkout.

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7. Can I cancel my order after placing it?

You can cancel your order within 24 hours of placing it, as long as the order has not yet been shipped. Once the item has been dispatched, cancellations are no longer possible.

To cancel an order, please contact our customer support team at zenious.store@gmail.com immediately.

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8. What if my watch arrives damaged or defective?

We take great care in ensuring that your watch arrives in perfect condition. However, if you receive a damaged or defective watch, please contact us within 3 days of receiving your order. We will offer either:

• A replacement for the defective item (subject to availability), or
• A full refund including return shipping costs.

To process a return, we may ask for photos of the damage or defect for our records.

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9. How do I return or exchange a product?

We accept returns and exchanges under the following conditions:

• You can return or exchange items within 7 days of receiving your order.
• The item must be unused, in original condition, and in the original packaging.

To initiate a return or exchange, please follow these steps:

1. Contact us at zenious.store@gmail.com with your order number and reason for the return or exchange.
2. Our customer support team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Ship the item back to us following the instructions provided.

Once we receive the item, we will process your return or exchange promptly.

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10. Do you offer gift wrapping or gift cards?

Currently, we do not offer gift wrapping services. However, we do offer gift cards that you can purchase and send to loved ones. Gift cards are delivered digitally, and the recipient can use them to shop for watches on our website.

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11. How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number. You can use this number to track your shipment through the courier service’s tracking page.

If you have trouble tracking your order or need assistance, feel free to contact us at zenious.store@gmail.com.

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12. What should I do if I don’t find the watch I want on your website?

We are constantly updating our inventory with new designs and models. If you don’t see the watch you’re looking for, feel free to reach out to us. We may be able to help you locate the item or recommend similar alternatives.

You can contact us at zenious.store@gmail.com. or use our "Contact Us" form on the website.

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13. How do I know which watch is right for me?

Choosing the perfect watch depends on several factors, including:

• Style Preferences: Consider whether you prefer a classic, sporty, or luxury style.
• Size & Fit: Check the watch’s case diameter and thickness to ensure it fits comfortably on your wrist.
• Features: Determine what features you need, such as water resistance, chronograph, or smart functionality.

If you need help with sizing or choosing the right watch, our customer service team is here to assist you. Feel free to contact us for personalized recommendations.

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14. Is my personal information secure when I shop with Zenious?

Yes, your privacy and security are our top priorities. We use industry-standard SSL encryption technology to ensure that your personal information, including payment details, is securely transmitted. We do not share your information with third parties, except as outlined in our Privacy Policy.

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15. How do I contact Zenious for support or inquiries?

If you have any questions, concerns, or need assistance, feel free to contact us:

• Email: zenious.store@gmail.com
• Phone: +92 326 0388577
• Address: G-10/2 Islamabad

Our customer service team is available 9AM - 9PM in working days and will be happy to assist you.

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We hope these FAQs have helped you. If you have any other questions, don’t hesitate to get in touch. Thank you for choosing Zenious for your watch shopping needs!